Last updated: 27-09-2025

SMARTPICKUPS NIG LTD ("we", "us", "our") is committed to protecting the privacy and security of the personal data we process in connection with our transportation and related services. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with and your rights in relation to your personal data. Please read it carefully. If you have questions, contact us using the details in the Contact Us section below.

1. Scope

This policy applies to personal data collected through our website, mobile app, booking systems, phone bookings, in-person interactions and through third-party partners when you use or enquire about our services.

2. Data Controller

The data controller responsible for your personal data is SMARTPICKUPS NIG LTD. For contact details see the Contact Us section below.

3. Personal Data We Collect

We collect information necessary to provide transport services, operate our platform and comply with legal obligations. This may include:

• Identity & Contact Data: name, phone number, email address, billing and pickup/drop-off addresses.
• Booking & Trip Data: trip history, pickup/drop-off locations, dates and times, fare details, vehicle and driver assigned.
• Payment Data: payment method details (bank transfer confirmation, card token, mobile money ID). We do not store full card numbers on our servers—payment processing is handled by our trusted payment partners.
• Device & Usage Data: IP address, device identifiers, browser type, app usage, cookies and analytics data.
• Driver & Passenger Verification Data: means of identification, photograph, and other documents when required for safety, regulatory compliance or corporate bookings.
• Special Categories: we generally do not collect sensitive personal data (health, religious beliefs, etc.). If you disclose such information (for example, mobility assistance needs), we will process it only to the extent necessary to supply the requested service and with your consent where required.

4. How We Use Your Personal Data

We use personal data for the following purposes:

• To provide, operate and improve our transport services (processing bookings, dispatching drivers, route management).
• To process payments and manage billing, refunds and disputes.
• To communicate with you about bookings, promotions, service updates, and customer support.
• To verify identity, perform security checks and prevent fraud.
• To meet legal and regulatory obligations (tax, transport regulations, law enforcement requests).
• To personalise and improve our services, including analytics and performance monitoring.

5. Lawful Basis for Processing

Where relevant, our lawful basis to process personal data includes:

• Contractual necessity: processing necessary to perform the contract for transport services you request.
• Legal obligation: processing required to comply with laws and regulatory obligations.
• Legitimate interests: processing necessary for our legitimate business interests (service improvement, fraud prevention, security), balanced against your rights.
• Consent: in limited circumstances (marketing communications, special category data where required), we will ask for your consent.

6. Sharing & Disclosure

We may share personal data with:

• Service providers: payment processors, CRM providers, analytics platforms and cloud hosting providers who help us run our business under contract and only for permitted purposes.
• Drivers & Subcontractors: information necessary to fulfil bookings (pickup/drop-off details, contact numbers).
• Authorities & Legal Requests: when required by law, court order or to protect our legal rights and safety.
• Business Transfers: in the event of a merger, sale or reorganisation, customer data may be transferred as part of that transaction, subject to appropriate protections.

7. International Transfers

Some of our service providers may be located outside Nigeria. When we transfer personal data internationally we ensure adequate safeguards are in place (standard contractual clauses, data processing agreements) to protect your rights in accordance with applicable law.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to meet legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include:

• Booking and payment records: retained for tax and accounting purposes (minimum statutory periods).
• Customer account data: retained while the account is active and for a reasonable period after inactivity.
• Support and correspondence: retained as necessary to resolve issues and for quality assurance.

9. Cookies & Tracking

Our website and app use cookies and similar technologies to provide and improve services, remember preferences and analyse usage. You can manage cookie preferences through your browser or device settings. For details, see our Cookie Policy (or contact us to request cookie controls).

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, alteration, disclosure or destruction. However, no system is completely secure and we cannot guarantee absolute security. If a data breach occurs which is likely to result in risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law.

11. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of processing in certain circumstances.
• Object to processing based on legitimate interests or direct marketing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent (this will not affect processing already lawfully carried out).

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

12. Children

Our services are intended for adults. We do not knowingly collect personal data from children under the age of 13. If you believe we have collected personal data from a child, please contact us and we will take steps to delete it where appropriate.

13. Complaints & Supervisory Authority

If you are dissatisfied with how we process your personal data you may contact us first. You may also lodge a complaint with the relevant Nigerian data protection authority or supervisory authority where applicable.

14. Changes to this Policy

We may update this Privacy Policy from time to time. Substantive changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact:

SMARTPICKUPS NIG LTD
Plot 102 Airport Extension Thinkers Corner Emene Enugu-East LGA, Enugu State Nigeria
Phone: 07036027492
Email: admin@smartpickupng.com